Personalisation Support Worker Permanent Role: 32.5hrs per week

Job Introduction

Personalisation Support Worker

£21,674.82 per annum. Monday-Friday

Make lives better with Focus Birmingham

At Focus Birmingham, we work every day to make lives better by creating opportunities for people with care and support needs. We support individuals to feel empowered, included, and able to live life to the full.

We are looking for Personalisation Support Workers who are passionate about person-centred care and active support. In this role, you’ll help individuals with complex needs unlock their potential through meaningful activities, positive relationships, and high-quality support. As a Personalisation Support Worker, you’ll play a central role in delivering personalised, engaging, and inclusive support. You’ll help design and lead activities that reflect each individual’s interests, abilities, and goals, supporting wellbeing, independence, and choice every day.

Key Responsibilities

Personalised Activities & Engagement

Plan, coordinate, and deliver accessible, person-centred activities

Support individuals to take part in meaningful experiences and develop life skills

Lead activities within the Hub and wider service, role modelling active support

Adapt activities using assistive technology and total communication methods (e.g. Makaton, PECS)

Encourage community access and maximise independence

Support colleagues, volunteers, and agency staff to ensure inclusive participation

High-Quality Person-Centred Support

Provide compassionate care that promotes dignity, choice, and wellbeing

Support individuals to communicate preferences, make decisions, and self-advocate

Deliver personal care and health support in line with individual care plans

Encourage participation in daily life within the Day Service

Use safe manual handling techniques and support mobility needs

Uphold safeguarding responsibilities in line with policy

Quality, Recording & Teamwork

Maintain accurate, up-to-date person-centred support plans

Record care and support using organisational systems

Lead by example in care practice and documentation

Work collaboratively with Senior Support Workers, Hub Leaders, families, and professionals

Contribute to training, supervision, and continuous professional development

Act as a positive ambassador for Focus Birmingham

About You

Essential

Experience supporting people with complex needs in a care setting

Strong understanding of person-centred care and active support

Kind, caring, and empathetic approach

Passionate about helping people achieve their potential

Experience leading or supporting activities

Knowledge of total communication approaches (Makaton, PECS)

Strong communication and teamwork skills

Physically able to support wheelchair users and undertake manual handling

Confident using IT for care records and eLearning

Good standard of English for accurate record keeping

Desirable

Experience with risk assessments

Equality, Diversity & Inclusion

Focus Birmingham is committed to equality, diversity, and inclusion. We value the unique strengths and experiences people bring and are proud to be an inclusive employer where everyone is respected and supported to thrive.

What we offer:

• 26 days holiday + bank holidays
• 5% employer pension contribution 
• 24/7 Virtual GP Service
• Online Physiotherapy
• Employee Assistance Programme
• Mental Health First Aider Support
• Wellbeing App
• Health Cash Plan
• Enhanced Family Leave Pay
• Learning & development opportunities
• Blue Light Card Discounts
• 4x Life Assurance